At 9win, we understand that your personal data is sensitive and valuable. This Privacy Policy explains in detail how we collect, use, store, and protect your information as a member of our platform in Malaysia.
Our commitment to privacy is more than a document — it is how we operate every day to keep your data safe at all times.
All data transmitted between your device and 9win's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions. Your information never travels exposed.
9win has never and will never sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you.
You may request access to, correction of, or deletion of your personal data at any time. Our support team processes privacy-related requests within 72 business hours.
Your data is stored in data centres protected by strict physical and digital access controls. Automated backup systems ensure your data is never lost, while internal access restrictions prevent unnecessary exposure.
9win uses cookies only for necessary purposes — improving the user experience, remembering your preferences, and analysing traffic in aggregate. You can manage your cookie settings through your browser.
The 9win Privacy Policy is designed to comply with applicable data protection laws, including PDPA (Personal Data Protection Act) requirements and relevant international standards. We regularly audit our privacy practices.
9win ("we", "Platform", "9win") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes our privacy practices regarding the collection, use, disclosure, and protection of your personal data when you use the 9win platform through our website or mobile app.
By registering an account or using 9win's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use our services.
Note: This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy for a full overview of how we operate and protect your interests.
9win collects various categories of personal data based on your interactions with our platform. Below is a summary of the types of data we collect and their sources:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration form, KYC verification |
| Contact Data | Email address, phone number, full address | Account registration, profile updates |
| Financial Data | Bank account details, card numbers, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, browser version, operating system | Automatic system login |
| Game Data | Betting history, games played, wins & losses | Platform activity |
| Communications Data | Support chat logs, email content, feedback | Interactions with the support team |
We may also receive data about you from third-party sources such as identity verification providers and fraud prevention agencies, solely for the purpose of verifying your identity and protecting the integrity of the platform.
Data Minimisation Principle: 9win only collects data that is strictly necessary for the stated purposes. We do not collect sensitive personal data such as medical information or religious beliefs unless required by applicable law.
The personal data we collect is used for lawful and transparent purposes. Below is a detailed description of how your data is used:
9win will not use your personal data for any other purpose not stated in this Policy without first obtaining your consent.
9win does not sell your personal data. However, in certain limited situations, we may share your data with the following parties:
Data Protection Agreement: All third parties with whom we share data are required to sign data processing agreements ensuring they handle your information with the same level of security and confidentiality that we hold ourselves to.
9win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the full functionality of the 9win platform.
Protecting your personal data from unauthorised access, loss, or misuse is 9win's highest priority. The technical and organisational security measures we implement include:
Data Breach Notification: In the event of a data breach affecting your personal information, 9win will notify you via your registered email within 72 hours of becoming aware of the incident, in accordance with applicable legal notification requirements.
9win retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.
Upon expiry of the relevant retention period, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.
As a data subject, you have certain rights regarding your personal data held by 9win. Below are your rights and how to exercise them:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of the date of the request.
If your data is inaccurate or incomplete, you may request that we correct or complete it promptly.
In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time, and we will cease such processing immediately.
You may request that your data be provided to you in a machine-readable format, or transferred directly to another service provider.
In certain circumstances, you may request that we restrict the processing of your data, for example while you verify the accuracy of that data.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will respond to all valid requests within 30 business days.
9win services are exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from anyone under the age of 18.
If you become aware that a minor has provided us with their personal data, please contact us immediately at [email protected] so we can take appropriate action, including deleting the data and closing the relevant account.
Age Verification: 9win implements strict age verification procedures during registration and throughout the KYC process. Any account found to be owned by a minor will be immediately closed and all balances held pending the completion of the investigation.
The 9win platform may contain links to third-party websites or services. It is important to understand that this Privacy Policy applies only to the 9win platform. We are not responsible for the privacy practices of those third-party websites or services.
We encourage you to read the privacy policy of every third-party website you visit. The presence of links to third-party sites on our platform does not constitute an endorsement of or support for their privacy practices.
9win reserves the right to amend, update, or revise this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The "Last Updated" date at the top of this page will be updated whenever changes are made.
For material changes that significantly affect your rights, we will provide appropriate notice via your registered email or a prominent in-platform notification at least 14 days before the changes take effect.
Your continued use of the 9win platform after changes take effect will be deemed as your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you should stop using our services and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach us through the following channels:
Our dedicated Privacy Officer team will respond to all privacy-related enquiries within 72 business hours. For complaints that cannot be resolved internally, you have the right to submit a complaint to the relevant data protection regulatory body.
Privacy FAQ: For frequently asked questions about privacy and account security, visit our FAQ page where we have provided answers to the most common questions raised by our members.